Our Call Queue solution ensures your customer will never receive an engaged tone ever again.

The problem:
Sometimes you have more calls than you can handle. Your customer receives an engaged tone, which makes them frustrated. Instead of redialling you, they may move on to one of your competitors, which means lost revenue.

The solution:
Call Queue welcomes the caller, which means that the call will be answered immediately. The system then dials across to the call centre until all of the lines are full. When the Call Centre is full our systems detect this and stacks the calls. As a line becomes available, we present another call across. Whilst calls are stacked, we play music & marketing messages to the caller to keep them on the line.

One of the key benefits is you can facilitate more calls, which could mean increased orders and increased revenue from call minutes*.

Your customer will never receive an engaged tone as they are captured in the queue immediately, making them feel valued.

You can use the queue messages to inform your customers of news, new product launches, marketing messages, alternative contact methods...while they wait.

* Revenue will only be generated when an NGN is used which offers a rebate, such as 0870 & 0871 numbers