Our Home Worker solution helps you maximise the potential of your home-based teleworkers with the minimum of expenditure.
Many businesses employ a varied call centre environment using a mix of call centre and home based employees. In the past it has been difficult to make best use of home workers due to the lack of control that current Automatic Call Distribution systems offer.
Home Worker solution
Webfold's Home Worker solution enables call centre managers to take full control of the home worker environment, by balancing call ratios between call centre based staff and remote workers. This network based solution has four core elements to ensure the entire tele-workforce is handled efficiently and effectively, these are:
|
|
 |
|
|
 |
