MultiSend adds a totally new dimension to communication. Making it more personalised, more response-driven and more in line with the way people lead their lives in an increasingly mobile and interactive world.
Now, you can intelligently recognise how each individual wants to communicate - by SMS, email or voice – and use the channel that is most engaging for them, and most productive for you. MultiSend is fully scalable. Whether you have an audience of hundreds or millions, you can personalise each message or response, automating the process so that communication can be fast, frequent and incredibly cost-effective. You can be more ‘in touch’, than ever before, and dramatically improve your ability to handle inbound or outbound activity for:
Media/Events Company
Background: Promotion for ticket sales to large tradeshow in London.
Service: Company sent 500 text messages to target audience inviting them to call a contact centre to purchase tickets. Those who did not respond were sent a voice message with a similar call to action.
Outcome: 60% initial response rate resulted in £28k ticket sales. Follow-on message increased overall response rate to 80% and ticket sales to £43k
|
|
 |
|
|
 |
