“Most companies receive as many telephone calls as they make”

“Inbound calls are generally much more important than outbound because they come from customers, suppliers etc.”

“Handling inbound calls efficiently can increase your business, yet most companies can not afford the sophisticated equipment required”

NOW THEY CAN

Call management functionality sits behind any non geographic number - 0800, 0845, 0870, 0871

Provides complete call centre functionality through equipment in Webfold ’s network rather than at the customers premises.

“a virtual call centre”

Any type of incoming call profile can have a solution tailored to improve effectiveness and overall handling capability of the customer.

A well handled incoming call speaks volumes for the way your company likes to operate.

Call Routing Solutions
Call Routing Solutions

Audio Solutions
Audio Solutions

International Number Diversion
If you are thinking of relocating your business abroad at any time in the future now is the time to think about connecting a non-geographic number now and when you move abroad we just divert that number to any landline in the country of your choice.

Virtual Office Services - Never miss that call again
Webfold's Virtual Switchboard solution is specifically designed for small and medium sized businesses enabling your company to appear as professional as your larger competitors, because first impressions count.

Inbound and Outbound Call Centre Solutions
Webfold Call Centre answers your telephone calls live 24 hours a day 7 days a week for one set charge per week, so you know exactly how much you are paying without the worry of "per minute" call charges as we will charge per call over the included number. From as little as £11 per week you can have your calls answered live in your company name, 24 hours a day, 7 days a week. You will be given a free Local or National rate non-geographic number to route your calls that will be be answered by a dedicated team of friendly agents, 24 hours a day, 7 days a week. Giving the impression of a fully staffed office at a fraction of the cost.

Voice Record - Call Recording - Record incoming calls.


Audio Conference Facility
Audio Conferencing

Home Working
Our Home Worker solution helps you maximise the potential of your home-based teleworkers with the minimum of expenditure. Our Home Worker solution helps you maximise the potential of your home-based teleworkers with the minimum of expenditure. Our Home Worker solution helps you maximise the potential of your home-based teleworkers with the minimum of expenditure.

Call Queue
Our Call Queue solution ensures your customer will never receive an engaged tone.

Call Planner
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Fax to Email
Fax to Email

Number Porting
Number Porting

Vision Call Statistics
Vision Call Statistics

Call Manager
Call Management

Call Diredtor
Call Director

Geographic Telephone Numbers, VoIP, Internet calls
Geographic Telephone Numbers